More Sales. More Repeat Customers.
Less Manual Work.
One intelligent dashboard to manage customer conversations, marketing, AI assistance, follow-ups, and repeat purchase automations.
Built for growing stores & established e-commerce brands
Conversations
128
12 active now
Workflows
24
all running
Open rate
62%
this month
Illustrative preview · sample data
AI Commerce OS · Dashboard
Conversations
Priya R.
WhatsApp · Order question
Arjun K.
Email · Shipping update
Meera S.
WhatsApp · Product enquiry
Vikram J.
SMS · Cart recovery
Revenue recovered
+18%
Active workflows
Abandoned cart recovery
72%
Post-purchase education
48%
Win-back campaign
91%
Assistant
Priya R.
VIP · 6 orders
Illustrative preview · sample data for demonstration
// BUSINESS CHALLENGES
Your store gets customers. Are you keeping them?
Your store processes orders. Growing the business takes more — and disconnected tools let opportunities slip.
Abandoned Checkout
A shopper leaves checkout and is never followed up with.
Missed Customer Enquiry
Messages land in different inboxes and slip through.
One-Time Customer
A customer purchases once, then disappears for good.
Manual Marketing
Your team prepares and publishes every post by hand.
Your next growth opportunity may already be in your customer database.
// GROWTH ENGINES
Six ways to grow your e-commerce business.
From the first enquiry to the next purchase — one connected system for the activities that move your store forward.
Capture & Convert
Capture enquiries, manage leads, and follow up with interested shoppers.
Communicate & Engage
Bring WhatsApp, email, and SMS conversations into one organized inbox.
AI Assistance
AI answers common questions and routes conversations that need a human.
Recover & Retain
Recover abandoned carts and bring one-time buyers back for more.
Social & Marketing
Plan content, schedule campaigns, and automate review requests.
Reporting & Insights
See customer activity, campaign results, and retention in one place.
// CUSTOMER JOURNEY
Every customer journey. Connected.
Engage shoppers before purchase, support them after checkout, and bring them back with the right follow-up — automatically.
⟵ swipe to explore all stages
Stage 1 of 6
Discover
Customer action
A customer finds your store.
Automated response
Ad & content campaigns surface the brand to the right audience.
Business benefit
More qualified traffic reaches your store.
// AUTOMATION EXAMPLES
See what happens when your business runs smarter.
Three real-world sequences — not complex workflow screenshots.
Recover abandoned checkouts
Customer leaves checkout
Personalized reminder sent
Customer returns to store
Turn first-time buyers into repeat customers
First purchase
Post-purchase engagement
Repeat purchase campaign
Automate customer enquiries
WhatsApp enquiry received
AI-assisted response or routing
Follow-up or human handoff
// UNIFIED DASHBOARD
Your business. One dashboard.
Manage customer relationships, conversations, automations, campaigns, and reporting without switching between tools.
AI Commerce OS · Dashboard
Customers
Total
1,284
Repeat
44%
New
318
Priya R.
VIP · 6 orders
Arjun K.
2 orders
Meera S.
New customer
Illustrative preview · sample data for demonstration
// FEATURE LIBRARY
Everything you need. Without the complexity.
A connected set of tools and automations that can support your business growth — selected and configured to your store.
CRM & Customer Management
9 capabilities
Centralized Customer Database
Keep contact details, activity, and history organized.
Customer Profiles
View relevant customer information and engagement history.
Smart Lists & Segmentation
Organize contacts by tags, activity, and attributes.
Sales Pipelines
Track enquiries, follow-ups, and sales opportunities.
Task Management
Assign customer follow-ups and internal activities.
Team Notifications
Alert the right team members when action is needed.
Contact Tagging
Group customers for targeted campaigns and automation.
Custom Fields
Capture business-specific customer information.
Activity Timeline
Review available customer interactions and history.
Not sure which features your store needs?
We'll map the right setup for your business in a free audit.
// WHY TOUCHSTONE
Built around your business. Managed by Touchstone.
AI Commerce OS is more than a set of tools — Touchstone helps you design, implement, connect, and optimize the system around your store.
Strategy & Planning
We identify the customer journey improvements that matter most to your store.
Custom Implementation
We configure the system around your business processes and channels.
Team Training
We help your team understand and use the system day to day.
Ongoing Optimization
We support continued improvement to the agreed service scope.
Implementation path
Adapted to your business, channels, and scope — no fixed timelines or unverified performance guarantees.
// FREE E-COMMERCE AUTOMATION AUDIT
Discover what's holding back your e-commerce growth.
Find out where your store could improve customer engagement, recover missed opportunities, automate follow-ups, and create stronger repeat purchase journeys.
What you'll get from the audit
- ✓Review of current customer engagement processes
- ✓Identification of follow-up gaps
- ✓Cart recovery and retention opportunities
- ✓Recommended automation priorities
- ✓Initial system integration assessment
// FAQS
Questions, answered.
Everything you need to know about AI Commerce OS and how Touchstone runs it for you.
Ready to build a smarter e-commerce business?
Let's identify the customer engagement and automation opportunities that matter most for your store.
// SOCIAL & MARKETING
Plan. Publish. Engage. Automate.
Manage social content, schedule campaigns, and connect supported customer interactions with your marketing workflows.
Content Calendar · October 2026
M
T
W
T
F
S
S
New collection teaser
Weekend flash offer
Brand founder story
Illustrative preview · sample content
Plan & Schedule
Manage content calendars and scheduled publishing.
AI Content Assistance
Prepare captions, campaign ideas, and promotional content.
Customer Engagement
Connect supported social enquiries to follow-up workflows.
Reviews & Reputation
Collect feedback and manage supported review channels.
How it connects
Social post published
Customer enquiry received
CRM contact created or updated
Automated follow-up or team assignment